Important Information About Your Accounts
SYSTEM UPGRADES COMING AUGUST 1, 2021
Lexington Avenue FCU is dedicated to providing the latest products and services that are convenient, secure and help you achieve your financial goals. In order to do this, we are taking the time to invest in a system upgrade that will enhance your member experience online, in-branch and by phone.
Our top priority is to ensure a smooth and seamless transition for all our members. With that goal in mind, our staff has been working “double-duty” for several months to both prepare for the transition and to continue to serve you on our current system. Comprehensive staff training of the new system is now underway and excitement is building as we can now see, firsthand, all the ways in which we will be able to serve you better.
Some upgrades will include:
- Updated Online Banking platform that will offer more features to manage your accounts.
- Improved Mobile Banking experience with access to statements from your mobile device. Statements from your mobile device will be accessible on September 1.
- New internal operating system which will provide quicker, more efficient in-person and over-the-phone service.
Thank you for your cooperation during this exciting upgrade. If you have any questions, please feel free to contact us at 585.254.4543.
What to Expect
In preparation for the upgrade, it will be necessary for us to close at 4:30 pm on Friday, July 30, through the morning of Monday, August 2.
On Friday, July 30 at close of business, the following services will not be available to members until the morning of Monday, August 2:
- Online Banking
- Mobile Banking
- Bill Pay
- Telephone Banking
The following services will remain open and accessible during this time:
- Lexington Avenue FCU ATMs
- ATM and Debit Cards (with reduced daily limits)
- Credit Cards (Credit Cards are unaffected by the upgrade)
- Lexington Avenue FCU website for information only (Loan applications will NOT be available)
How to access funds during upgrade weekend:
- Write a check
- Use your ATM or Debit Card at any ATM or merchant location
- Use your Lexington Avenue FCU Credit Card
- Make the appropriate cash withdrawals at our branch prior to close of business on Friday, July 30
Important Account Information
ONLINE AND MOBILE BANKING USERS
Beginning Monday, August 2, BOTH existing and new Online Banking members will need to enroll in the new Online Banking platform.
Online Banking enrollment is required before users can access Mobile Banking, Bill Pay and eStatements.
Click the button below to review easy-to-follow Online Banking enrollment instructions and Mobile Banking information.
BILL PAY USERS
After the upgrade, you will access Bill Pay via Online Banking. You must first enroll in our new Online Banking platform and then click on the Bill Pay tab. This tab will bring you directly to our Bill Pay site, where you will set up your payees and schedule payments.
Click the button below to review easy-to-follow Online Banking enrollment instructions and Bill Pay re-enrollment.
Access to account history prior to August 1 will NOT be available on our new platform.
On August 2, your monthly eStatement will be accessed via Online Banking. Our new platform will not hold any transactional history prior to August 1. Access to your account history before August 1 will be available to you through your past paper statements and/or eStatements.
To avoid losing access to your monthly statement history, you must log in to Online Banking now and download PDFs of past statements to your own computer. After August 1, this information will no longer be available.
Statements from your mobile device will be accessible on September 1.
New Features and Enhancements
VISA, SAVINGS AND CHECKING ACCOUNT STATEMENTS
Your statements will be delivered in the same way they are now. There will be a slightly different look and feel, but rest assured that your account information will be safe throughout the upgrade.
Although your account information is not changing, you will see a fresh new look to our receipts.
For your continued protection, if you come in to do transactions after the system upgrade, please be aware we may ask you for your ID so we may scan it into our new system.