Important Information About Your Accounts

SYSTEM UPGRADES COMING AUGUST 1, 2021

Lexington Avenue FCU is dedicated to providing the latest products and services that are convenient, secure and help you achieve your financial goals. In order to do this, we are taking the time to invest in a system upgrade that will enhance your member experience online, in-branch and by phone.

Our top priority is to ensure a smooth and seamless transition for all our members. With that goal in mind, our staff has been working “double-duty” for several months to both prepare for the transition and to continue to serve you on our current system. Comprehensive staff training of the new system is now underway and excitement is building as we can now see, firsthand, all the ways in which we will be able to serve you better.

Some upgrades will include:

  • Updated Online Banking platform that will offer more features to manage your accounts.
  • Improved Mobile Banking experience with access to statements from your mobile device. Statements from your mobile device will be accessible on September 1.
  • New internal operating system which will provide quicker, more efficient in-person and over-the-phone service.

Thank you for your cooperation during this exciting upgrade. If you have any questions, please feel free to contact us at 585.254.4543.

What to Expect

In preparation for the upgrade, it will be necessary for us to close at 4:30 pm on Friday, July 30, through the morning of Monday, August 2.

On Friday, July 30 at close of business, the following services will not be available to members until the morning of Monday, August 2:

  • Online Banking
  • Mobile Banking
  • Bill Pay
  • Telephone Banking

The following services will remain open and accessible during this time:

  • Lexington Avenue FCU ATMs
  • ATM and Debit Cards (with reduced daily limits)
  • Credit Cards (Credit Cards are unaffected by the upgrade)
  • Lexington Avenue FCU website for information only (Loan applications will NOT be available)

How to access funds during upgrade weekend:

  • Write a check
  • Use your ATM or Debit Card at any ATM or merchant location
  • Use your Lexington Avenue FCU Credit Card
  • Make the appropriate cash withdrawals at our branch prior to close of business on Friday, July 30

FAQs to help guide you through the upgrade process

Important Account Information

ONLINE AND MOBILE BANKING USERS

Beginning Monday, August 2, BOTH existing and new Online Banking members will need to enroll in the new Online Banking platform.

Online Banking enrollment is required before users can access Mobile Banking, Bill Pay and eStatements.

Click the button below to review easy-to-follow Online Banking enrollment instructions and Mobile Banking information.

BILL PAY USERS

After the upgrade, you will access Bill Pay via Online Banking. You must first enroll in our new Online Banking platform and then click on the Bill Pay tab. This tab will bring you directly to our Bill Pay site, where you will set up your payees and schedule payments.

Click the button below to review easy-to-follow Online Banking enrollment instructions and Bill Pay re-enrollment.

eSTATEMENT USERS

Access to account history prior to August 1 will NOT be available on our new platform.

On August 2, your monthly eStatement will be accessed via Online Banking. Our new platform will not hold any transactional history prior to August 1. Access to your account history before August 1 will be available to you through your past paper statements and/or eStatements.

To avoid losing access to your monthly statement history, you must log in to Online Banking now and download PDFs of past statements to your own computer. After August 1, this information will no longer be available.

Statements from your mobile device will be accessible on September 1.

New Features and Enhancements

VISA, SAVINGS AND CHECKING ACCOUNT STATEMENTS

Your statements will be delivered in the same way they are now. There will be a slightly different look and feel, but rest assured that your account information will be safe throughout the upgrade.

TRANSACTION RECEIPTS

Although your account information is not changing, you will see a fresh new look to our receipts.

ID SCANNING

For your continued protection, if you come in to do transactions after the system upgrade, please be aware we may ask you for your ID so we may scan it into our new system.

Visit this page for the most up-to-date information regarding these exciting changes. If you have any questions or concerns about our upgrade, please call 585.254.4543 or visit our branch.

1275 Lexington Ave, Rochester, NY 14606

585.254.4543 | lexfcu.org